Frequently Asked Questions

How many tiles should I order?

Enter your area on the product page. The calculator rounds up to full boxes and offers 10% extra for cuts and wastage. Ask your installer whether your layout needs more.

Are prices per tile or per box?

Area-priced tiles show a price per square metre and a box price. Your basket charges for complete boxes. Accessories and other per-item products show their selling unit on the product page.

How much is delivery?

UK tile delivery is £65 per pallet, with up to 46m² per pallet. The calculation uses the area supplied in whole boxes, including wastage. Read our delivery information and contact us about timing and accessory orders.

Can I order a sample?

See tile samples or contact our team to confirm your preferred tile.

Can I return my order?

See our Returns and Refunds policy. Please contact us before sending products back.

How can I contact you?

Email contact@zenporcelain.com or call 07586 799 070.